BIS GRANTS QUALITY SYSTEMS CERTIFICATE TO DGFT
Date : 26 Apr 2004
Location : New Delhi
The Bureau of Indian Standards (BIS) has granted the quality systems Certification licence for ISO 9001:2000 to the Headquarters office of Directorate General of Foreign Trade (DGFT). ISO 9001 specifies requirements for a Quality Management System where an Organisation needs to demonstrate its ability to provide products that fulfil customer and applicable regulatory requirements and aims to enhance customer satisfaction. The licence was granted to DGFT after the mandatory audit conducted by an Expert Team of Auditors from Bureau of Indian Standards.
The Quality Objectives of the Quality Management System (of the ISO 9001:2000) in DGFT is as follows:
Provide services to customers conforming to trade requirements within an agreed time schedule;
Provide improved quality of services offered and reduce customer complaints; and
Formalise and enhance management control by delegating the decision-making authority.
The Directorate is committed to provide effective and responsive administration by ensuring accountability and electronic governance, transparency in operations and access to information as also improvement in performance and integrity of public services. In this direction the quality certification system of DGFT will serve to enhance transparency, accountability and customer satisfaction.
Along with the paperless environment which the DGFT seeks to create through digital signatures, the ISO certification will help the DGFT to display its ability to constantly provide service that meets the users expectations and applicable regulatory requirements through effective application of the system.